Order cancellations:
Unfortunately, you are not able to edit your order once it is placed, however, you may be able to cancel it. Our teams work hard to pick, pack and dispatch orders as soon as possible, so please note your cancellation request is time sensitive and not guaranteed. To request a cancellation, please submit your request here. Be sure to include you order number and full name.
Please note, we do not capture payment until your order has been dispatched. If your cancellation request is successful before dispatch, you will not be charged.
Order amendments:
At checkout, be sure to check your order details before finalising your order. You can review your basket at step 1 and step 3 of checkout.
Please note once your order is placed, we are unable to add items or remove items, so be sure to take some time at these stages to ensure your order is correct.
Rest assured if you wish to return and item or order, you can do so for free, within 30 days of purchase from our UK website.
Delivery address changes:
Unfortunately we are unable to guarantee any requested changes to your delivery address after your order has been placed. However, please get in touch and we would be happy to look into this for you.
Please note we are unable to change the delivery method after your order has been placed.