We endeavour to process refund requests as swiftly as possible. Once your return has arrived back to our facilities your refund will be sent for processing. We recommend you get proof of postage and keep it safe. Please feel free to contact us with a copy of your return's receipt once the parcel has been posted.
For UK returns, the service is Freepost, however the Post Office will still issue a receipt. Please note Freepost returns can take up to 14 working days.