We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period from the date you received your order. Please see our returns information for online orders placed for delivery to the shipping destinations below:
| Australia |
| Canada |
| Hong Kong |
| China |
| Japan |
| Republic of Korea |
| Singapore |
| Taiwan |
Please return your order to our address shown below and be sure to include the following:
- All original packaging
- Copy of your original order confirmation
- Your original shipping note
or - A cover letter with your contact details and order number
Penhaligon’s - CDL Logistics Group
Units 21-22 The IO Centre
Armstrong Road
The Royal Arsenal, Woolwich
London
SE18 6RS
United Kingdom
Please note, you will have to bear the direct cost of returning the goods with your local carrier. Cost may vary depending on your local carrier and country which you are returning from.
Our e-commerce partner, ESW, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order.
We recommend that you obtain and keep your proof of postage when posting your return. Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.