Oops! If we have sent you an incorrect item, please let our Consumer Services team know as soon as possible, by submitting a request here with your order number, the item affected and any images you may have of the incorrect item and we will replace it as soon as possible. Please note, we may request the return, or organise the collection of the item.
Articles in this section
- UK Online Returns
- Europe Online Returns
- US Online Returns
- Can I return my purchase?
- What shall I do if I receive a faulty or damaged item?
- What shall I do if I receive and incorrect item?
- What shall I do if I receive an incorrect item?
- How long will it take for me to get my refund?
- Can I have my refund issued to a different card or payment method?
- Can I get a refund on an item I received as a gift?