We hope it’s love at first sight. But if not, we’ll refund or replace free of charge within 30 days.
The Penhaligon’s Promise applies in the UK, Europe and US on products bought from our website for personal use (not resale).
An item that you received as a gift cannot be refunded. But it can be refunded to the person who made the purchase.
For details on how to return your item/s please see our RETURNS section within the help centre.
- Refunds include the retail price of the returned product shown on the verified dispatch note
- Refunds can only be credited to the original method of payment
- Returns within the UK are free. If you’re returning something from elsewhere, you’ll need to pay postage
- We will only accept returns of the products complete with the accompanying gift with purchase
- Bulk, automated or third-party claims cannot be accepted
- We recommend to get proof of postage and keep safe
- An item that you received as a gift cannot be refunded. But it can be refunded to the person who made the purchase.