European Deliveries: FAQ's
How does BREXIT affect my purchases?
From 2021 all EU orders may be subject to import duties, such as local taxes and relevant charges applicable to the destination. Please note, these additional taxes, duties and customs fees are not controlled by us, but instead by local jurisdictions so we are unable to quantify what these charges will be or include them in the retail price. The price you pay to Penhaligon's will exclude these charges. These charges must be paid by the recipient to our carrier who will contact you directly once your order has arrived at the destination country.
If you have any queries on these duties, we recommend you contact your local customs office or tax authority, you can also contact our carrier DPD for more information.
Will my online order be subject to UK VAT?
No. From 1 Jan 2021, any purchases made online for delivery within the European Union or internationally will not be subject to UK VAT.
Does this change apply to customers from EFTA countries, too?
No. There is no change to the current process for delivery to EFTA countries due to Brexit (eg: Switzerland and Norway).
How long will it take for my order to arrive?
Deliveries to EU countries can take between 7 and 10 business days. Please note that there may be further delays due to customs clearance procedures which we are not in control of.