We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
If you are returning something you bought from our website and you live in the UK, click here to create your DPD returns label.
Here's what to do next:
1. Package up your return
2. Drop off your parcel at a ‘print in store’ location near you
3. Show your QR code or shipping label. There’s no need to print anything. You just need to hand the package at the drop off location and show the QR code. They will handle your return for you.
4. Can’t find a ‘print in store’ location near you? Download and print label, then drop your parcel off at any DPD Drop Off Point location
We recommend to keep your proof of return until your return is finalised.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
We will only accept returns of the products complete with the accompanying gift with purchase (if applicable).
Please use the returns method provided by us. We do not recommend using an alterative returns method.
Please use the returns method provided by us. We do not recommend using an alterative returns method.
If your return does not comply with the above and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s). For more information click here.
If you wish to make a return for something you bought from our website and you live in Ireland or Northern Ireland, please fill out our contact form here for returns support.
Store purchases
If you are unable to return your purchase back to the store, please get in touch with our consumer services team.
If you wish to make a return for something you bought from our website and you live in Ireland or Northern Ireland, please fill out our contact form here for returns support.
Store purchases
If you are unable to return your purchase back to the store, please get in touch with our consumer services team.