If you’d like to return something you bought from our website and you live in the UK, simply send it to us at:
FREEPOST
RUBK-KGAK-ZBUB
Penhaligon’s Returns
Order Ref:
C D London Ltd
Unit 21-22
The I O Centre
Armstrong Road
LONDON
SE18 6RS
Be sure to include both or one of the following:
- Your original shipping note
- A cover letter with your contact details and order number
You will not be charged for your return. Simply apply the FREEPOST address details above to your parcel and take to any Post Office.
We recommend you get proof of postage and keep it safe. Even though the service is Freepost - the Post Office will still issue a receipt. Please feel free to email us with the copy of the return's receipt once the parcel has been posted.
We aim to have your refund processed within 14 days of it being received at the warehouse.
The Penhaligon’s Promise does not affect your legal rights or your rights in relation to faulty or misdescribed products.