We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
If you wish to make a return something you bought from our website and you live in the US, please use the below returns address:
Penhaligon’s
Attn: Customer Service
Order Reference Number:
c/o CDL Logistics, LLC
23 Roosevelt Avenue, Suite 12
Somerset, NJ 08873
Please include a cover letter with your contact details and order number.
Please note, you will have to bear the direct cost of returning the goods back to us with your chosen carrier. We recommend that you obtain and keep your proof of postage safe until your return has been finalised. Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
If your return does not comply with the above and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s).