How can I refill my bottle?
Simply bring your empty bottle in store and we will refill it for you
Which products are refillable?
Top 15 100ml Trade Routes and British Tales (Halfeti, Endymion Concentre, Sartorial, Luna, Opus, Empressa, Lothair, Blenheim Bouquet, Elisabethan Rose, Endymion, Cairo Edp, Juniper Sling, Quercus, Orange Blossom, The Favourite) + top 5 75ml Portraits (Lord George, Duchess Rose, The Blazing Mister Sam, The Bewitching Yasmine, Changing Constance) + 2 new fragrances (Highgrove, Petra)
Do I need to take an appointment to refill my bottle?
No, you can simply walk in
How long does it take to refill a bottle?
The refill is done in store and it only takes a few minutes
In which stores can I refill a bottle?
Regent St, Liverpool, Covent Garden Wellington, Bluewater, Glasgow
Can I refill online?
Refills are currently only available in store
How much does it cost to refill my bottle?
You will receive 20% off the RRP of the refilled bottle (communicate as incentive to purchase not as a discount) if you are a member of the loyalty programme. Otherwise, the refill price will be same as the RPP.
Can I engrave my refilled bottle?
Yes, you can engrave your bottle (not actively communicate)
Can I purchase an empty bottle to be refilled?
We currently offer refills for pre-purchased empty bottles only but potentially in the future
Where can I find more info on the refill programme?
Check out the sustainability page on our website
How does the refill machine work?
Thanks to the advanced patent technology, the machine is able to refill the bottle by connecting the cartridge with the bottle directly. After placing a cartridge containing the fragrance in the machine, the store assistant simply places the empty bottle under the connector and the fragrance is transferred inside your bottle directly.
What are the cartridges made of?
Cartridges are made of rPET (plastic) and can be fully recycled without disassembly
Are the cartridges sustainable?
Yes, the cartridges are fully recyclable
Is refilling a bottle more sustainable than buying a new one?
Yes, by refilling a 100ml bottle instead of purchasing a new one you will reduce:
- 50% glass
- 50% metal
- 45% cardboard (48% for 75ml bottle)
- For a total waste reduction of 46% (48% for 75ml bottle)
Is the machine unique to Penhaligon’s?
The machine is exclusive to Puig, our parent company