We can only issue a refund to the original payment method used at checkout.
If you have paid for your online order with Klarna, you cannot return your order to a Penhaligon's store for a refund.
If you have paid for your in store purchase with cash, you will need to return to store with your goods and receipt if you require a refund. Online Consumer Services cannot issue cash refunds.
Any refund request requires a proof of purchase.
Please note, we are unable to refund Penhaligon's purchases made outside or our stand alone stores.