We understand it can be disheartening to receive a product that arrives in less than perfect condition. If your package is visibly damaged on delivery, please tell the courier delivering your goods that you wish to sign as “received damaged”.
You should check all products you receive against your order promptly and if you discover that a product or products are damaged after delivery, it is advisable to let us know as soon as possible. We kindly ask that you retain everything you receive including all packaging and any outer boxes, as these may be required as part of the investigation process.
You can contact us by submitting a request here with your order number, the items affected and any images and/or videos of the damage or fault including the bottom of the item and the back or the bottom of its box.
To investigate any potential quality issues, we will require faulty items to be returned. We will of course replace or refund any affected item(s) in this case, post return if eligible.
Please note, once an order has been successfully delivered and/or store purchase finalised and items handed over to the customer, responsibility for the product transfers to the customer. We are unable to accept liability for or provide support in cases of accidental damage occurring after delivery/purchase. We encourage customers to handle and store their products with care.
