General

DELIVERY

• US Delivery
• How can I track my order?
• US Business working days
• My parcel hasn’t arrived. What should I do?
• What should I do if I receive a faulty item?

RETURNS

• US Online Returns
• Can I return my purchase?
• Can I make an exchange?
• What shall I do if I receive a faulty or damaged item?
• What shall I do if I receive an incorrect item?
• How long will it take for me to get my refund?

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ORDERS

• Order confirmation
• How can I track my order?
• Can I cancel or amend my order?
• Why was my order cancelled?
• Can I place my order over the phone?

ACCOUNT

• How to register
• How can I reset my password?
• The Olfactive Society - US
• How can I leave a review?
• How can I update my communication preferences?
• How do I obtain a VAT receipt?

CHECKOUT & PAYMENT

• What payment methods do you accept?
• Can I purchase a gift card / gift voucher?
• I am having trouble placing my order
• Can I have my refund issued to a different card or payment method?
• Curious about Klarna?

PRODUCTS & SERVICES

• Fragrance Profiling
• Can I order a sample?
• I need help choosing a fragrance
• Can I personalise my fragrance?
• Do you offer gift wrap?
• Out of stock items

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OFFERS & PROMOTIONS

• Promotion terms and conditions
• How do I apply my promotional code?
• How many promotional codes can I use per order?
• I haven’t received my welcome code

FAQ

• How can I track my order?
• The Olfactive Society
• Where can I purchase a gift card / gift voucher?
• Can I purchase a gift card / gift voucher?
• What shall I do if I receive a faulty or damaged item?
• Can I cancel or amend my order?

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CONTACT US

• Ways to get in touch