We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period, from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
If you wish to make a return for something you bought from our website and you live in the US, please use the prepaid returns label that was included in your parcel. If you did not receive a returns label, please contact us here for further support.
We do not recommend using an alternative returns method. If you choose to make a return using an intermediary or third-party returns method, please note that we are not liable for any loss, damage, or delays that may occur. Responsibility for the return remains with you and the chosen intermediary.
We recommend that you obtain and keep your proof of postage safe until your return has been finalised.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
If your return does not comply with the above guidance and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s).
