You can make a return at anytime within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
Please note:
- Refunds include the retail price of the returned product shown on the verified dispatch note
- Refunds can only be credited to the original method of payment
- Online returns within the UK are free. If you’re returning something from elsewhere, you’ll need to pay postage
- We will only accept returns of the products complete with the accompanying gift with purchase
- Bulk, automated or third-party claims cannot be accepted
- We recommend to obtain and keep your proof of postage until your return is finalised
If your return does not comply with the above and our terms and conditions, Penhaligon's will be unable to reimburse you for the cost of the product(s).
Store purchases
If you are unable to return in store, please get in touch with our consumer services team.