We can only issue a refund to the original payment method used at checkout.
If you have paid for your online order with Klarna, you cannot return your order to a Penhaligon's store for a refund.
If you have paid for your in store purchase with cash, online consumer services cannot issue a refund.
Any refund request requires a proof of purchase.
Please note we can only support with refund requests for purchases made from our website or our stand alone stores. This excludes authorised retailers.