If you wish to make a return something you bought from our website and you live in the EU, you can use the pre-filled and prepaid return label that you will find inside your parcel.
Then, proceed to return the package in its original packaging by choosing one of the options below:
• Send us the parcel from your nearest drop off point: Scan the QR code or visit https://www.ups.com/dropoff
• Schedule a collection with UPS: https://www.ups.com/us/en/support/tracking-support.page
If you are returning items from Switzerland, Iceland, Liechtenstein or Norway, please get in touch here.
Please note that returns are free of charge only from the regions we deliver to. Please use the returns method provided by us. We do not recommend using an alternative returns method.
If you choose to return your item using an intermediary or third-party returns method, please note that we are not liable for any loss, damage, or delays that may occur. Responsibility for the return remains with you and the chosen intermediary.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.