We hope you are delighted with your purchase. But if you are not, you can make a return within the 30 day period from the date you placed your order with us (If you are a member of the Olfactive Society, this is extended to 90 days).
If you wish to make a return something you bought from our website and you live in the EU, you can use the pre-filled and prepaid return label that you will find inside your parcel.
Then, proceed to return the package in its original packaging by choosing one of the options below:
• Send us the parcel from your nearest drop off point: Scan the QR code or visit https://www.ups.com/dropoff
• Schedule a collection with UPS: https://www.ups.com/us/en/support/tracking-support.page
If you are returning items from Switzerland, Iceland, Liechtenstein or Norway, please get in touch here.
Please note that returns are free of charge only from the regions we deliver to. Please use the returns method provided by us. We do not recommend using an alterative returns method.
If you are returning items from Switzerland, Iceland, Liechtenstein or Norway, please get in touch here.
Please note that returns are free of charge only from the regions we deliver to. Please use the returns method provided by us. We do not recommend using an alterative returns method.