If you’d like to return something you bought from our website and you live elsewhere in Europe, simply send it to us at:
L'Artisan Parfumeur
34 rue des Francs-Bourgeois
75003
Paris
France
Be sure to include both or one of the following:
- Your original shipping note
- A cover letter with your contact details and order number
Please note you will need to pay postage and you won't be refunded of any import duties, such as local taxes and charges applicable to the destination and paid at the time the order was delivered.
We recommend you get proof of postage. Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.
The Penhaligon’s Promise does not affect your legal rights or your rights in relation to faulty or misdescribed products.