1. Package up your return
2. Drop off your parcel at a ‘print in store’ location near you (not valid for DPD lockers)
3. Show your QR code or shipping label. There’s no need to print anything. You just need to hand the package at the drop off location and show the QR code. They will handle your return for you.
4. Can’t find a ‘print in store’ location near you? Download and print label, then drop your parcel off at any DPD Drop Off Point location
We recommend to keep your proof of return until your return is finalised.
Our DPD prepaid returns labels are not valid for locker returns. Please take your return to a DPD drop-off point store.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
We will only accept returns of the products complete with the accompanying gift with purchase (if applicable).
Please use the returns method provided by us. If you choose to return your item using an intermediary or third-party returns method, please note that we are not liable for any loss, damage, or delays that may occur. Responsibility for the return remains with you and the chosen intermediary.
If your return does not comply with the above guidance and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s). For more information click here.
If you wish to make a return for something you bought from our website and you live in Ireland or Northern Ireland, please fill out our contact form here for returns support.